Privacy policy.
Transaction and Account Information
To process lease agreements and manage customer accounts, we collect:
- Credit application information and financial references
- Payment information and billing addresses
- Lease agreement terms and equipment specifications
- Payment history and account status
- Equipment delivery locations and site contacts
Website Usage Information
When you visit our website, we automatically collect:
- IP addresses and device information
- Browser type and operating system
- Pages viewed and time spent on pages
- Referring websites and search terms
- Geographic location data (city/state level)
Communications Records
We maintain records of:
- Email correspondence with customers and prospects
- Phone call logs and voicemail messages
- Service requests and support tickets
- Quote requests and lease applications
How We Use Information
We use collected information for the following business purposes:
Lease Processing and Administration
- Evaluating credit applications and lease eligibility
- Preparing and executing lease agreements
- Processing lease payments and managing accounts
- Coordinating equipment delivery and installation
- Providing customer service and technical support
Business Operations
- Maintaining accurate business records
- Complying with legal and regulatory requirements
- Responding to warranty claims and equipment issues
- Defending against legal claims or litigation
- Conducting internal audits and quality assurance
Communications
- Responding to inquiries and quote requests
- Sending lease-related notifications and reminders
- Providing account updates and payment confirmations
- Sharing company news and service offerings
- Conducting customer satisfaction surveys
Website Improvement
- Analyzing website traffic and user behavior
- Improving website functionality and user experience
- Troubleshooting technical issues
- Enhancing security measures
Information Sharing and Disclosure
We share business information with third parties only as described below:
Service Providers and Partners
We work with trusted third-party service providers who assist with business operations, including:
- Payment processors (for credit card and ACH transactions)
- Credit reporting agencies (for credit evaluations and reporting)
- Equipment manufacturers and suppliers (for warranty service and equipment sourcing)
- Shipping and logistics companies (for equipment delivery)
- Technology service providers (for website hosting, email services, and data storage)
- Professional advisors (legal counsel, accountants, and insurance providers)
All service providers are contractually required to maintain confidentiality and use information only for specified purposes.
Legal Requirements and Business Transfers
We may disclose information when required to:
- Comply with applicable laws, regulations, or legal processes
- Respond to subpoenas, court orders, or government requests
- Enforce our lease agreements and terms of service
- Protect our rights, property, or safety
- In connection with a merger, acquisition, or sale of business assets
Credit Reporting
We may report payment history and account information to commercial credit bureaus in accordance with the Fair Credit Reporting Act. This helps maintain the integrity of commercial credit systems and may affect your business credit profile.
With Your Consent
We may share information with third parties when you have provided explicit authorization or directed us to do so.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance functionality and analyze usage.
Types of Cookies We Use
Essential Cookies (required for website functionality):
- Session management and authentication
- Security protection and fraud prevention
- Navigation and site functionality
- Form completion and data persistence
Analytics Cookies (help us improve the website):
- Google Analytics tracking
- Page view and interaction measurement
- Traffic source analysis
- User behavior patterns
Communication Cookies:
- RingCentral phone system integration
- Chat functionality support
- Contact form optimization
Third-Party Tracking Services
Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to visiting. We use this information to improve our website and services.
Google Analytics uses cookies to collect information in an anonymous form, including the number of visitors to the site, where visitors have come from, and the pages they visited. To learn more about how Google uses data, visit https://policies.google.com/technologies/partner-sites.
Opt-Out Options: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
Squarespace Analytics: Our website is hosted on Squarespace, which provides analytics about site traffic and visitor behavior. Squarespace collects data through cookies for essential site functionality and optional analytics.
RingCentral: We use RingCentral for business communications. RingCentral may use cookies, pixels, and web beacons to track interactions with our phone system and contact forms.
Managing Cookie Preferences
Most web browsers allow you to control cookies through browser settings. You can:
- Set your browser to refuse all cookies
- Set your browser to alert you when a cookie is being sent
- Delete cookies after visiting our website
- Use browser privacy or incognito mode
Please note that disabling cookies may limit your ability to use certain features of our website.
Global Privacy Control (GPC)
Our website recognizes Global Privacy Control (GPC) signals. When we detect a GPC signal from your browser, we will automatically opt you out of non-essential cookies and tracking technologies.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect and maintain. Our security measures include:
Technical Safeguards
- Encryption of sensitive data in transit and at rest
- Secure Socket Layer (SSL) technology for data transmission
- Firewall protection and intrusion detection systems
- Regular security assessments and vulnerability testing
- Multi-factor authentication for system access
Administrative Safeguards
- Employee training on data security and confidentiality
- Access controls based on least privilege principles
- Vendor management and due diligence processes
- Incident response and data breach procedures
- Regular security policy reviews and updates
Physical Safeguards
- Secure facilities with restricted access
- Equipment disposal and document destruction procedures
- Backup systems and disaster recovery planning
While we strive to protect information using reasonable measures, no security system is impenetrable. We cannot guarantee the absolute security of information transmitted through our website or stored in our systems.
Data Retention
We retain business information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations.
Standard Retention Periods
- Lease agreements and related documents: 7 years after lease termination
- Tax records and financial documents: 7 years per IRS recommendations
- Payment transaction records: 7 years
- Credit applications and evaluations: 7 years
- Business correspondence: 3-7 years depending on content
- Website analytics data: 26 months (Google Analytics default)
- Marketing communications records: Until unsubscribe request or 3 years of inactivity
Legal Retention Requirements
We retain information as required by federal and state laws, including:
- Federal tax law (IRC § 6001) requiring 7-year retention of business records
- State commercial law requirements for contract documentation
- Equipment warranty and liability documentation
- Litigation hold requirements when applicable
When information is no longer needed, we securely delete or destroy it in accordance with our data retention and destruction procedures.
Your Rights and Choices
While WasteLease primarily serves commercial customers and is not subject to consumer privacy regulations, we respect data privacy principles and offer the following rights:
Access and Correction
You may request access to the business information we maintain about your company. If you believe any information is inaccurate or outdated, please contact us to request corrections.
Marketing Opt-Out
If you receive marketing communications from us and wish to opt out:
- Click the "unsubscribe" link in any marketing email
- Reply to the email with "UNSUBSCRIBE" in the subject line
- Contact us using the information provided below
We will process opt-out requests within 10 business days. Please note that you may still receive transactional communications related to your lease agreement even after opting out of marketing.
Do Not Sell My Personal Information
WasteLease does not sell business information to third parties. We share information only as described in this Privacy Policy for legitimate business purposes.
Texas Data Privacy Rights
The Texas Data Privacy and Security Act (TDPSA) provides certain rights to Texas residents for personal data collected in an individual or household capacity. Because WasteLease collects information only in a commercial context, TDPSA does not apply to our B2B operations.
However, if we collect information from individual website visitors (such as contact form submissions from individuals not representing a business), Texas residents have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion subject to legal retention requirements
- Obtain a copy of data in a portable format
- Opt out of targeted advertising
To exercise these rights, contact us at [insert contact email]. We will respond within 45 days. Note that we may decline deletion requests when information is subject to legal retention requirements such as IRS tax record obligations.
Third-Party Links
Our website may contain links to third-party websites, including equipment manufacturers, industry associations, and service partners. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
WasteLease does not knowingly collect information from individuals under the age of 18. Our services are designed for and directed to commercial entities and business professionals. If we learn that we have collected information from a minor, we will promptly delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post a notice on our website homepage
- Notify active customers via email when appropriate
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
WasteLease LLC
Email: hello@wastelease.com
For privacy-related inquiries, please include "Privacy Request" in the subject line of your email or when leaving a voicemail.
Governing Law
This Privacy Policy is governed by the laws of the State of Texas without regard to its conflict of law provisions. Any disputes relating to this policy shall be resolved in accordance with the dispute resolution provisions in our lease agreements or, if no agreement exists, in the state or federal courts located in Texas.
Additional Information for Business Partners
Vendor Data Protection Requirements
If you are a service provider or vendor with access to WasteLease systems or customer information, you are required to:
- Maintain appropriate technical and organizational security measures
- Use information only for authorized business purposes
- Comply with applicable data protection laws
- Report security incidents or data breaches promptly
- Return or destroy information upon contract termination
California Business Contacts
While WasteLease operates exclusively in Texas, we recognize that some business contacts may be located in California. The California Consumer Privacy Act (CCPA) provides limited protections for B2B contact information that expire on January 1, 2023 (subsequently extended). California business representatives may have rights to request access to or deletion of their business contact information under CCPA.
California business contacts may contact us using the information above to exercise any applicable CCPA rights.
This Privacy Policy is effective as of the Last Updated date shown above and supersedes any prior versions.